Total Quality Management by L Suganthi, Anand A Samuel
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Date
No Abstract
Journal Title
Journal ISSN
Volume Title
Publisher
2004
Abstract
English
Description
Keywords
Totel Quality Management Implementation, Totel Quality Management Models, SWOT Analysis, Strategic Planning, Organizational Culture, Customer Satisfaction Model, Customer Retention Model, Quality Function Deployment, Customer Satisfaction Measurement (CSM), 7 Management Tools, Deming Wheel, Zero Defect Concept, Benchmarking, Six Sigma, Failure Mode and Effect Analysis (FMEA), Poka Yoke, 5 S for Quality Ambience, Time Management, Top Management Commitment, Leadership for TQM, Quality Circle Philosophy, Team Building, ISO 9000 Series Certification, ISO 9001 ; 2000 Certification, ISO 14000 Series Certification
Citation
Total Quality Management