Total Quality Management, 3e by Dale H Besterfield, Carol Besterfield-Michna, Glen H Besterfirld, Mary Besterfield-Sacre, Hemant Urdhwareshe, Rashmi Urdhwareshe

Abstract

English

Description

Keywords

Leadership for TQM, Customer Satisfaction, Business Process Re-Design, Six Sigma, Cost of Quality, Benchmarking, ISO 9000 Series Certification, ISO 14000 Series Certification, Quality Function Deployment, Failure Mode and Effect Analysis (FMEA), Taguchi's Quality Engineering

Citation

Total Quality Management

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