Oakland, John SRoutledge2024-12-202024-12-20No AbstracTotal Quality Managementhttps://repository.jdbikolkata.in/handle/123456789/2610EnglishBookPerformance Measurement FrameworksBenchmarkingBusines Process ManagementBusiness Process ReengineeringQuality Management SystemsTotal Quality ImplementationCase Studies - Total Quality ManagementTotal Quality Management and Operational Excellence - Text with Cases, 4e by John S OaklandNo Citation