Oakland, John S2024-11-262024-11-262004No Citationhttps://repository.jdbikolkata.in/handle/123456789/2186No AbstractenQuality ManagementModels for Quality ManagementFrameworks for Quality ManagementLeadershipPlanningPartnershipsDesign for QualityPerformance Measurement FrameworksBenchmarkingProcess ManagementDesign for QualityPerformance Measurement FrameworksFrameworks for Self-AssessmentProcess RedesignProcess ReengineeringQuality Management SystemsHuman Resource ManagementCulture ChangeImplementing Quality ManagementOakland on Quality Management, 3e by John S OaklandBook