Oakland, John SButterworth-Heinemann2024-12-202024-12-20No AbstracTotal Quality Managementhttps://repository.jdbikolkata.in/handle/123456789/2609EnglishBookPerformance Measurement FrameworksBenchmarkingBusines Process ManagementBusiness Process ReengineeringQuality Management SystemsTotal Quality ImplementationCase Studies - Total Quality ManagementTotal Quality Management - Text with Cases, 3e by John S OaklandNo Citation