Besterfield, Dale HBesterfield-Michna, CarolBesterfirld, Glen HBesterfield-Sacre, MaryUrdhwareshe, HemantUrdhwareshe, RashmiPearson Education2024-12-242024-12-24No AbstracTotal Quality Managementhttps://repository.jdbikolkata.in/handle/123456789/2622EnglishBookLeadership for TQMCustomer SatisfactionBusiness Process Re-DesignSix SigmaCost of QualityBenchmarkingISO 9000 Series CertificationISO 14000 Series CertificationQuality Function DeploymentFailure Mode and Effect Analysis (FMEA)Taguchi's Quality EngineeringTotal Quality Management, 3e by Dale H Besterfield, Carol Besterfield-Michna, Glen H Besterfirld, Mary Besterfield-Sacre, Hemant Urdhwareshe, Rashmi UrdhwaresheNo Citation