Suganthi, LSamuel, Anand APrentice Hall of India2024-12-242024-12-24No AbstracTotal Quality Managementhttps://repository.jdbikolkata.in/handle/123456789/2628EnglishBookTotel Quality Management ImplementationTotel Quality Management ModelsSWOT AnalysisStrategic PlanningOrganizational CultureCustomer Satisfaction ModelCustomer Retention ModelQuality Function DeploymentCustomer Satisfaction Measurement (CSM)7 Management ToolsDeming WheelZero Defect ConceptBenchmarkingSix SigmaFailure Mode and Effect Analysis (FMEA)Poka Yoke5 S for Quality AmbienceTime ManagementTop Management CommitmentLeadership for TQMQuality Circle PhilosophyTeam BuildingISO 9000 Series CertificationISO 9001 ; 2000 CertificationISO 14000 Series CertificationNo Citation