Janakiraman, BGopal, R KPrentice Hall of India2024-12-202024-12-20No AbstracTotal Quality Managementhttps://repository.jdbikolkata.in/handle/123456789/2617EnglishBookQuality ControlQuality AssuranceQuality ProductsQuality Services7 Quality Control ToolsPhilosophy of Total Quality ManagementReactive ImprovementProactive ImprovementSix SigmaQuality StandardsBusiness Process ReengineeringBenchmarkingCapability Maturity ModelCustomer Relationship ManagementISO 9001-2000Total Quality Management - Text and Cases by B Janakiraman, R K GopalNo Citation