Oakland, John SButterworth-Heinemann2024-12-242024-12-24No AbstracTotal Organizational Excellencehttps://repository.jdbikolkata.in/handle/123456789/2626EnglishBookStrategic PlanningProcess AnalysisProcess DocumentationBenchmarkingBusiness Process Re-DesignTotal Organizational Excellence - Achieving World Class Performance by John S OaklandNo Citation